Shipping policy

SHIPPING POLICY

Last updated: September 19, 2026

Thank you for shopping with Gift Therapy. This Shipping Policy explains how orders are processed, shipped, and delivered.

ORDER PROCESSING

Many Gift Therapy products are created or prepared specifically for each order. Processing time is separate from shipping time.

Estimated processing and delivery times are displayed at checkout when available. Processing may take longer during holidays, product launches, high-volume periods, or circumstances outside our control.

Once an order has entered production or fulfillment, we may be unable to modify or cancel it.

SHIPPING RATES

Available shipping methods, estimated delivery times, and applicable shipping charges are calculated and displayed at checkout before payment is completed.

Any free-shipping offer is subject to the terms displayed with that promotion, including any minimum purchase requirement or destination restriction.

DELIVERY ESTIMATES

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, customs processing, incorrect addresses, and other circumstances outside Gift Therapy’s control may affect delivery.

Gift Therapy is not responsible for delays caused by the shipping carrier or events beyond our reasonable control. However, we will assist customers with eligible shipping concerns whenever possible.

TRACKING INFORMATION

When tracking is available, customers will receive a shipping confirmation email containing tracking information after the order ships.

Tracking information may take up to 48 hours to update after the carrier receives the package.

MULTIPLE SHIPMENTS

Products within the same order may be produced or fulfilled separately. As a result, an order may arrive in multiple packages and on different delivery dates.

Customers will not be charged additional shipping fees solely because Gift Therapy divides an order into multiple shipments.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact GiftTherapyAdmin@gmail.com immediately. We will attempt to help, but we cannot guarantee that an address can be changed after an order has entered production or fulfillment.

Gift Therapy is not responsible for orders delayed, returned, lost, or delivered incorrectly because the customer provided an incomplete or inaccurate address. Additional shipping charges may apply if an order must be reshipped.

LOST, DAMAGED, OR INCORRECT ORDERS

Customers must notify Gift Therapy of a lost, damaged, defective, or incorrect order within seven calendar days of delivery or, for an order that has not arrived, within seven calendar days after the carrier’s estimated delivery date.

Contact GiftTherapyAdmin@gmail.com and include:

• Your full name

• Your order number

• A description of the issue

• Photographs of the product and packaging, when applicable

• Any relevant tracking information

Submitting a report within seven days allows Gift Therapy to review the issue but does not automatically guarantee a refund or replacement. Approved resolutions may include a replacement, refund, store credit, or another appropriate remedy, depending on the circumstances.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm the shipping address on your order

• Check with other members of your household

• Check around the delivery location

• Ask nearby neighbors or building management

• Contact the shipping carrier

If the package still cannot be located, contact GiftTherapyAdmin@gmail.com within seven calendar days of the reported delivery date. Gift Therapy will review the available tracking and delivery information. We cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

RETURNED OR REFUSED PACKAGES

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another customer-related delivery issue, the customer may be responsible for additional shipping costs.

Original shipping charges are nonrefundable unless required by law or the shipping issue resulted from an error by Gift Therapy.

INTERNATIONAL ORDERS

When international shipping is available, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated at checkout.

Customs processing may delay delivery. Gift Therapy cannot control or guarantee customs clearance times.

QUESTIONS

For questions about shipping or an existing order, contact:

Gift Therapy

Email: GiftTherapyAdmin@gmail.com

Please include your order number when contacting us about an existing purchase.