Refund policy
Refund Policy
Gift Therapy accepts return requests when you contact us within seven days of delivery. Your returned item does not need to arrive back within those seven days, but you must notify us during that period to open the return.
Requesting a Return
To request a return, contact us at GiftTherapyAdmin@gmail.com within seven days of delivery. Include:
- Your order number
- The item you want to return
- The reason for the return
- Photographs if the item arrived damaged, defective, or incorrect
If your return is approved, we will provide instructions explaining how and where to send the item. Items returned without prior approval may not be accepted.
Return Condition
Unless the item arrived damaged, defective, or incorrect, it must be returned unused and in its original condition.
Gift Therapy may reduce or decline a refund if an item is returned used, altered, incomplete, or damaged after delivery.
Return Shipping
Customers are responsible for return-shipping costs for preference-based returns, including:
- Change-of-mind returns
- Ordering the wrong device model
- Ordering the wrong size or product variation
Original shipping charges are not refundable unless the order arrived damaged, defective, or incorrect.
If Gift Therapy sent an incorrect item or the product arrived damaged or defective, we will provide the appropriate replacement, refund, or return instructions at no additional cost to the customer.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within seven days of delivery.
Include your order number, a description of the issue, and clear photographs of the item and packaging. After reviewing the claim, Gift Therapy may provide a replacement, refund, or return authorization.
Order Changes and Cancellations
If you need to request an order change or cancellation, contact us as soon as possible. Because products may enter production shortly after an order is placed, changes and cancellations cannot be guaranteed once production has started.
Exchanges
We do not process direct exchanges. If you would like a different product, size, or device model, request a return within seven days of delivery. Once the return is approved, you may place a separate order for the preferred item.
Non-Returnable Items
Gift cards and personalized or customized products are not returnable unless they arrive damaged, defective, or incorrect, or a return is otherwise required by law.
Refunds
We will notify you after an approved return is received and reviewed.
If approved, the refund will be issued to the original payment method, typically within 10 business days. Your bank or card provider may require additional time to process and post the refund.
If more than 15 business days have passed since Gift Therapy approved your refund, contact us at GiftTherapyAdmin@gmail.com.
Consumer Rights
Nothing in this policy limits any consumer rights that cannot legally be excluded. Where applicable law provides cancellation, withdrawal, warranty, or other consumer protections, those rights will continue to apply.
Contact
For questions about returns or refunds, contact:
GiftTherapyAdmin@gmail.com